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Customer Service and Satifaction Survey
Your valuable comments and suggestions help us provide excellence in delivery-order contracting and improve our performance.  Your feedback is an important way for MCC to improve our service and ensure a quality product for our customer.  Thank you in advance for taking time to give honest and constructive feedback on our services and people.
Project Title
Contract Number Delivery Order Number
Project Location
End user of the construction, renovation, alteration, or repair project:

Please rate your satisfaction level with each of the following statements. Some questions are Yes/No.

1 = Outstanding
2 = Above Average
3 = Satisfactory
4 = Marginal
5 = Unsatisfactory
  1 2 3 4 5
1. Overall, how would you rate MCC Construction's performance?

Comments:

          
2. Were MCC employees courteous and professional? Yes No  
Comments:
          
3. Would you request MCC on future projects? Yes No  
Comments:
          
4. Unusual situations encountered, problems solved, creative work-arounds sought? Yes No  
Comments:
          
5. Quality of construction (contract compliance, quality achieved, demonstrated technical expertise)
Comments:
          
6. Timeliness of Peformance
Comments:
          
1 = Exceptionally satisfied (Outstanding)
2 = Highly satisfied (Above Average)
3 = Satisfied (Satisfactory)
4 = Somewhat dissatisfied (Marginal)
5 = Highly dissatisfied (Unsatisfactory)
 1 2 3 4 5
7. Customer Satisfaction (to what extent you and/or the end user were satisfied)          
Quality
Cost
Schedule
8. Was the project completed within original time estimates? Yes No  
Comments on begin/end dates:          
9. Was the project completed within original project cost estimates? Yes No  
Comments on cost:
          
10. Did the quality of the work on this project meet your expectations? Yes No  
Comments on quality of work:          
11. Subcontractor Management and Coordination
Comments:
          
12. Safety Performance (safety plan, accident prevention, safety incentive program)
Comments:
          
13. Documentation (reports and other contract deliverables were timely, of requisite quality, and met customer expectations)
Comments:
          
Name
Title
Organization
Address
State/Providence Zip/Postal Code
E-mail

Phone Number
Fax Number

 
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